Tony Yankovich

A fleet-industry veteran with more than 30 years of experience.

Get to Know Tony

Experienced Fleet Consultant & Analyst

With more than 30 years of experience in fleet management, consulting, and operations, Tony brings a wealth of knowledge and expertise to audiences. Prior to joining RTA, he worked as a fleet consultant, analyst, project manager, and most recently as Managing Director at Mercury Associates, Inc., where he helped hundreds of fleet owners improve their operations and reduce costs.

Areas of Expertise

An experienced fleet leader, Tony is knowledgeable in a variety of fleet topics. Some of his particular areas of interest include:

Fleet Technicians: How Many Does Your Fleet Need?

Tony is an expert in helping fleet operations tackle their staffing needs. He teaches audiences how to empirically calculate the number of technicians to appropriately maintain your fleet, and how many support staff the organization should employ to ensure fleet success.

Learn how to quantify your fleet staffing needs using a comprehensive workload analysis approach.
Use this analysis technique to justify fleet staffing requests.

How To Document Your Fleet's Success, and Why It's Important

Tony explains why it's essential to show a fleet operation's successes, and explains how fleet leaders can demonstrate their performance.

Learn the most important fleet performance indicators to share with the organization and your customers.
Understand how the timing and frequency of disseminating this information can impact perception.
See examples that you can start using immediately

How To Improve Fleet Customer Satisfaction

Tony shows fleet leaders why it's essential to keep their customers satisfied, and how to measure it. He educates audiences on customer communication, and customer surveys (including Net Promoter Scores), and how to use the information to improve customer experience and service levels.

Understand when to use transactional customer surveys versus annual user experience surveys.
Learn the science behind using a formal NPS survey approach.

How To Avoid a Fleet Audit

No fleet operation wants to be audited. Tony is here to help! He gives audiences helpful tips on how to avoid a forced fleet performance audit.

Understand why some fleets are targeted for a fleet audit or performance study.
Learn the key fleet performance indicators that can be used to demonstrate your fleet's performance.
Learn what to do in the event your fleet operation is selected for a performance study.

"Investing in fleet management training is the surest way to impact your organization's success through improved efficiency, safety, and cost-effectiveness. It empowers your team with the knowledge and skills to navigate the ever-changing world of fleet management." -- Tony Yankovich