Josh Turley

Get to Know Josh

Areas of Expertise

An experienced leader and fleet expert, Josh is knowledgeable in a variety of fleet, leadership, and business topics, and how to boost technician retention through culture. Some of his particular areas of interest include:

How to Achieve Fleet Success at Your Operation

Josh literally wrote the book on Fleet Success. He helps fleet operations establish the 4 Pillars of Fleet Success at their operations - Stakeholder Satisfaction, Intentional Culture, Resource Efficiency, and Risk Management understand their importance.

• Define the 4 Pillars of Fleet Success
• Understand how to achieve balanced mastery of all 4 Pillars.
• Learn tactical plays to help implement the 4 Pillars in your Fleet.

Why Culture Matters at Your Fleet Operation

Josh explains that while many leaders are focused on completing tasks and operating on budget, establishing an intentional culture is vital to the success of the fleet operation.

• Learn how intentional culture can impact employee retention and recruiting.

• Understand how a culture can affect a fleet's productivity and profitability.

• Hear real-life examples of how implementing a culture makes a difference.

Mastering Your PM Program

• Understand the purpose of PMs in a modern fleet.
• Learn how to measure your PM effectiveness and how to improve your PM processes.
• Improve your PM compliance rate and see breakdowns plummet.

The Problem Isn't Your FMIS. It's You.

Josh tells the stories of customers who have switched their fleet management information system (FMIS) only to realize their problems followed them to the new provider. See how he often discourages fleets from jumping platforms until they fully understand the scope of their problem, and why it's likely their own unwillingness to change that's standing in their way.

• Learn how to maximize your investment in your FMIS, including adjusting your own processes to align with best practices.

• Learn how you can work for the system, or make the system work for you.

• Hear real-life examples of FMIS implementations gone wrong to avoid similar mistakes.

How To Create an Intentional Culture

Josh dives into what it means to create an Intentional Culture, one of the noblest endeavors any leader can take. From establishing a mission and core values, to instilling the culture with your team, Josh will break it down into tangible steps fleet leaders can use.

• Learn the foundational steps to establishing an Intentional Culture.
• Understand the difference between an Accidental Culture and an Intentional Culture.
• Understand that you as the Leader set the tone and have to own it completely.

Customer Service Matters More Now Than Ever. Here's Why

We live in a world where customer service and customer support are becoming non-existent. However, it still matters - and it should matter to your fleet operation. Josh explains how his company sets itself apart with its 5-star customer service team.

• Understand why customer service and support matter.
• Learn tactics for how to measure customer satisfaction.
• Learn how to create an ownership mindset around customer service in the shop.

"As leaders, we owe it to our teams to make organizational health a priority. We have to create clarity for all involved about who we are, where we're going, and how we're getting there. Only then can the rest of the team lead, follow, or get out of the way." -- Josh Turley